CFPB Publishes Consumer Complaint Narratives About Financial Companies

complaint keyThe Consumer Financial Protection Bureau (CFPB) has published its enhanced public-facing consumer complaint database

 (Jeff Sorg, OnlineEd) – In June 2012, the CFPB launched its Consumer Complaint Database, which is the nation’s largest public collection of consumer financial complaints.

In March 2015, the Bureau finalized a policy to empower consumers to publicly share their stories when they submit complaints to the Bureau. Since the Bureau launched this feature, more than half of consumers submitting complaints to the CFPB website have “opted in” to share their accounts of what happened.

As of June 1, 2015, the Bureau has handled more than 627,000 complaints, with mortgages and debt collection being the most frequent topics.

Now, the Consumer Financial Protection Bureau (CFPB) is live with an enhanced public-facing consumer complaint database, which includes for the first time over 7,700 consumer accounts of problems they are facing with financial companies concerning mortgages, bank accounts, credit cards, debt collection, and more.

View the complaint database.

The CFPB Consumer Complaint Database is designed to allow users to explore the information, spotlight particular practices and problems, and gain valuable insights. Specifically, users can:

  • Search for specific product names or features: Users can now search consumer narratives for product names or features such as the brand name of a credit card or a mortgage feature.
  • Highlight specific company practices and problems: Users can search for terms in consumer accounts of what happened such as “lost paperwork,” “foreclosure scam,” or “robo-signing.”
  • Break down information by state: Users can sort complaints by state and zip code to spotlight local trends and information.

View the complaint database.

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  This article was published on June 29, 2015. All information contained in this posting is deemed correct and current as of this date, but is not guaranteed by the author and may have been obtained by third-party sources. Due to the fluid nature of the subject matter, regulations, requirements and laws, prices and all other information may or may not be correct in the future and should be verified if cited, shared or otherwise republished.

Jeff Sorg

About the Author

Jeff Sorg is a co-founder of OnlineEd®, a Web-based vocational school founded in 1997 where he also serves as Corporate Secretary, Chief Operating Officer, and School Director. Sorg holds vocational instructor licenses in Oregon, Washington, California, and Nevada and has authored numerous pre-licensing and continuing education courses. Sorg was awarded the International Distance Education Certification Center's CDEi Designation for distance education in 2008. OnlineEd® provides real estate, mortgage broker, insurance, and contractor pre-license, post-license, continuing education, career enhancement, and professional development and designation courses over the Internet.