Tag Archives: policies and procedures

Off-the-Shelf Mortgage Industry Policies and Procedures Templates Provide Affordable Solution

(OnlineEd – Portland, OR) – Mortgage education provider OnlineEd has developed industry standard policies and procedures templates to help mortgage companies comply with the Consumer Financial Protection Bureau (CFPB) requirement for mortgage companies to have written policies and procedures in place and reviewed by all of their employees. Their easy-to-use system allows for subscribers to upload their existing policies and procedures, to edit and personalize OnlineEd’s off-the-shelf templates, and also allows for integration of existing policies with the OnlineEd templates.  The system, which is part of OnlineEd’s cloud-based software service known as InlineEd, also allows managers to push out their policies and procedures through email notification to all employees, and records each employee’s acknowledgement that they read and understood the policies.  The InlineEd system allows for customization of such features as branding with company specific information and a company logo, built-in version control, and compliance reports.

“Developing and writing policies and procedures is costly and time consuming. It became evident that there was a real need to help mortgage companies sort out CFPB requirements and then come up with an affordable solution, especially for those companies who might not have a full-time compliance officer on staff”, said OnlineEd Chief Operating Officer Jeff Sorg.

InlineEd provides policies and procedures templates, education and compliance management tracking

Three templates are offered, each rigorously reviewed by industry professionals:

The templates can be purchased as a standalone product or bundled with OnlineEd’s InlineEd Learning Management System (LMS), which includes courses designed to meet CFPB core compliance training for employees and mortgage loan originators. InlineEd also provides the solution for being able to demonstrate to the CFPB that the company has a training program in place to educate their employees on consumer risk-reducing issues.


For more information please visit www.InlineEd.com or contact Joseph Mikkelson at 1.866.519.9597.

This article was published on September 6, 2013. All information contained in this posting is deemed correct and current as of this date, but is not guaranteed by the author. Due to the fluid nature of the subject matter, regulations, requirements, laws, prices and all other information may or may not be correct in the future and should be verified if cited, shared or otherwise republished.

Real Estate Office Manager’s Policies and Procedures Manual Template

canstockphoto9986430 rulebook rules rule book  (OnlineEd – Portland, OR) – If your real estate office does not have a policy and procedure manual, you might find the template from ARELLO helpful. ARELLO, the Association of Real Estate License Law Officials, has developed a policy and procedures manual guide to help real estate office managers to create their own. The guide, prepared by real estate regulators, is designed to assist in brokerages with succeeding in business and reduce liability.

ARELLO offers this disclaimer for users of their guide: “This guide has been prepared by the Association of Real Estate License Law Officials (ARELLO®) as a basic template that can be modified by brokers to fit the particular set of policies, laws and rules in their respective jurisdiction. Brokers are encouraged to seek legal counsel in the development of their company policies and procedures.”

Get the guide here! 


  •  OnlineEd® is an approved education provider and licensed vocational and post secondary school offering real estate, mortgage, contractor, and insurance courses for continuing and pre-licensing education.
  • For more information about OnlineEd®, please visit www.OnlineEd.com or contact 866.519.9597
  • This article was published on August 16, 2013.  All information contained in this posting was current as of this date.  Due to the fluid nature of the subject matter, regulations, requirements, laws, prices and all other information may or may not be correct in the future and if cited, should be verified by the author before use.

Get Compliant – And How to Stay that Way!

Check compliance off your list!

Compliance is a hot topic today, as the landscape is constantly shifting and being redefined as the mortgage and real estate industry stabilizes in the wake of the financial crisis. Understanding what these new and changing compliance requirements are can be a headache, but OnlineEd.com has a few tips that can help you be prepared in the event of a CFPB audit.

In January 2013, the CFPB finalized new requirements to the HOEPA rule, ECOA valuations rule, and the TILA high-priced mortgage appraisal rule, changes which will be effective January of next year. Over the past couple of years, many similar changes have been made and are currently enforced, and this can make compliance a nightmare to those caught unprepared.

These deadlines can seem like a daunting prospect, producing stress as many companies sprint towards the finish line. However, it can be dangerous to look at compliance deadlines as a finish line or as a summit. Many requirements, such as FinCEN’s AML compliance requirement, stipulate ongoing education and annual completion of compliance by all relevant staff. The danger of this “finish-line” view of compliance deadlines is fairly straight-forward; just because you were compliant on time once, doesn’t necessarily mean that you will be compliant 18 months later when the CFPB or state agencies come knocking with an audit. New employees, staffing changes and promotions, and changes in requirements can all impact your company’s compliance down the road.

Luckily, preparing for a potential audit doesn’t have to be hard. The CFPB is very good at publishing guides well ahead of time, such as this guide to the new HOEPA rule, to assist companies looking to get in line with their requirements. There are also services that can make the whole process a breeze if you don’t have the time or means to develop your own dedicated compliance program. Find out more about what these services can do for you here.

The key is to act preemptively, and to make sure that you have a plan in place to be covered in the future.

“Being reactive in compliance is always much more expensive and painful than being proactive,” said Michael Waldron, a partner at the law firm Ballard Spahr.

In the spirit of being proactive, here are a few best practices to help you get the ball rolling on becoming compliant:

  • Stop thinking of compliance as a “one-and-done” type of situation. Make sure that you have a system in place to ensure you’ll be just as compliant in 18 months as you are today.
  • Don’t procrastinate or cross your fingers and hope you don’t get an audit. The CFPB has said that they are looking to audit everyone, so don’t be caught with your head in the sand!
  • Make sure that you are not only compliant, but that you can demonstrate it with thorough documentation and records-keeping, whether with an internal system or through a third party like InlineEd.


Hopefully this helps you and your company in your efforts to stay on the right side of the CFPB. Until next time, thank you for reading!


If you have questions or would like to learn more about OnlineEd®, please visit www.OnlineEd.com. If you would like information about OnlineEd’s® Compliance Management System solution developed for the mortgage industry, please visit www.InlineEd.com or telephone (866) 519-9597.

This article was published on May 8, 2013.  All information contained in this posting is correct and current as of this date.  Due to the fluid nature of the subject matter, regulations, requirements, laws, prices and all other information may or may not be correct in the future and if cited, should be verified before use by the user.